My Sunrise

    • Internet is slow

    Slow Internet connection

    What you can do:

    1
    Optimize your Wi-Fi (WLAN)

    If there are outages in your Wi-Fi connection or the Wi-Fi connection is very slow, simply follow our tips to optimize your Wi-Fi, which will help ensure you are getting the best possible Internet connection.

    Wi-Fi optimization
    2
    Perform a speed test

    If your Internet connection is still too slow, we recommend carrying out a speed test. This will tell you how fast your Internet is and you’ll receive tips for optimizing your connection.

    Speed test
    Live diagnosis and help
    In your My Sunrise customer area, you can find out if there are any disruptions and get help with online troubleshooting that is personalized and available at any time.
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