Sunrise MyDelivery

Specify the time and place that you would like your devices to be delivered

MyDelivery – general information

  • At the desired time, your delivery can be taken to your usual shipping address or one of the 2,500 pickup points all over Switzerland

  • Conveniently track your shipment online, we will also notify you via SMS or e-mail once your delivery is ready to pick up at the pickup point

  • You can pay any additional costs directly via credit card on the Sunrise MyDelivery platform

You can find the delivery methods, costs and instructions for MyDelivery on our info page:

Requirements

Sunrise MyDelivery services are in principle available for all hardware orders (devices, accessories). This does not include orders involving Swiss Post identification confirmation, and payment on delivery or express shipments.

Selection deadlines for on-time delivery

You must select the delivery method on time, in order to ensure that MyDelivery can use your preferred delivery method. The exact times are shown in the following overview:

Delivery method

Time

Same Day Delivery

Delivery on the same business day between 5.30 and 7 p.m.
or
Delivery on the same business day between 6.30 and 8 p.m.

Selection until 10:00 a.m.

Evening Delivery

Delivery on the next business day between 5.30 and 7 p.m.
or
Delivery on the next business day between 6.30 and 8 p.m.

Selection until 4:00 p.m.

Saturday Delivery

Saturday daytime delivery

Selection until Friday, 4:00 p.m.

Weekderay Delivery

Delivery on a business day during the day

Selection until 4:00 p.m.

Midnight Order (accessories only)

Delivery on the next business day between 5.30 and 7 p.m.
or
Delivery on the next business day between 6.30 and 8 p.m.

Selection until 11:59 p.m.

Resolving problems

No MyDelivery SMS or e-mail received
If the contact details are not correct, the shipment will be sent to the shipping address in our files. You can no longer make any changes via Sunrise MyDelivery.

Package not available for pick-up
Your package is being sent to the shipping address on file.