No picture / no signal

Sunrise TV Box UHD


Are you having picture issues on your TV or do you suspect that something is wrong with your Sunrise TV Box UHD’s signal? Learn step-by-step how to fix the most common TV problems.

Troubleshooting

Step-by-step instruction
1
Restart TV Box

Restart your TV Box by disconnecting the power for ten seconds.

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Tip

You can check your Sunrise TV connection and resolve any issues in the «Live diagnosis and online troubleshooting» section of My Sunrise.

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Check for a service outage

Prüfen Sie zuerst, ob es in Ihrem Wohngebiet einen Serviceausfall gibt.

2
Check input channel

Check if the input channel on your TV is set correctly (AV/TVHDMI).

3
Check your Internet connection

Check whether the Internet connection is working. Find more information on troubleshooting the Internet connection here.

4
Check all the plugs

Check that all plugs are correctly inserted (e.g., in the modem, the TV box, the TV set or, if necessary, a connection kit). Be sure to use the cables originally supplied with the devices.

If the problems persist, please contact our Customer Service department.

Contact
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