My Sunrise
    • Sunrise TV Box UHD

    No picture / no signal

    Sunrise TV Box UHD


    Are you having picture issues on your TV or do you suspect that something is wrong with your Sunrise TV Box UHD’s signal? Learn step-by-step how to fix the most common TV problems.

    Troubleshooting

    Step-by-step instruction
    1
    Restart TV Box

    Restart your TV Box by disconnecting the power for ten seconds.

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    Tip

    You can check your Sunrise TV connection and resolve any issues in the «Live diagnosis and online troubleshooting» section of My Sunrise.

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    Check for a service outage

    Prüfen Sie zuerst, ob es in Ihrem Wohngebiet einen Serviceausfall gibt.

    2
    Check input channel

    Check if the input channel on your TV is set correctly (AV/TVHDMI).

    3
    Check your Internet connection

    Check whether the Internet connection is working. Find more information on troubleshooting the Internet connection here.

    4
    Check all the plugs

    Check that all plugs are correctly inserted (e.g., in the modem, the TV box, the TV set or, if necessary, a connection kit). Be sure to use the cables originally supplied with the devices.

    If the problems persist, please contact our Customer Service department.

    Contact
    Community help
    Are you looking for a solution? Consult other customers and experts and become part of our Sunrise Community.
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