Wi-Fi name and password
Sunrise Internet Box
Change network name (SSID) and password
This guide tells you how to reset or change the Wi-Fi name and password for your Sunrise Internet Box.
Where is the Wi-Fi password?
You will find the Wi-Fi password (= security key) on a sticker on the bottom of the Sunrise Internet Box.
Changing your Wi-Fi name and password in My Sunrise
Simply and conveniently change the name and password of your Wi-Fi in My Sunrise:
Log in to your My Sunrise customer account.
If you have several Sunrise products: Select your Internet product in the overview.
Start the Wi-Fi Settings process to change your name and password.
Changing your Wi-Fi name and password via your browser
How to change the Wi-Fi name and password via your browser:
A login screen will appear. Choose the text box, enter your password and choose LOGIN.
Note: By default, the initial password is indicated on the label of the product.
You will see the web interface of Sunrise Internet Box.
Choose the menu of the Wi-Fi band (Wi-Fi 2.4GHz or Wi-Fi 5GHz) on which you want to change the password.
Scroll down. Under Password, enter a new password. Choose Apply.
The password is set.
Reset Wi-Fi password
In order to reset the default password, a factory reset should be performed.
Note: A factory reset will restore all the settings to default, not only the password.
To reset the default settings and therefore restore the Sunrise Internet Box to its factory configuration, you can do it via the web interface.
In the welcome menu of Sunrise Internet Box, select My Sunrise Internet Box > Maintenance > Resets > Reset.
Press and hold the Reset button located on the left panel of the Sunrise Internet Box for about 10 seconds.