Sunrise TV neo and TV neo max

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Sunrise TV neo - how you stream TV today

  • Manage Sunrise TV neo online in My Sunrise. All the information and functions are available to you there.
  • You can also watch Sunrise TV neo online, for example on your laptop.
  • You can find all information about the requirements, benefits, and services from Sunrise TV neo on our info page.

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  • Easy registration for Sunrise TV neo in just a few steps:

    1. The order can be completed on sunrise.ch/tvneo (existing Sunrise customers can log in with their My Sunrise password).
    2. When placing the order, indicate the mobile number (used later as login ID for the TV neo app)
    3. Existing customers can conveniently pay with their Sunrise bill.
      New customers or Sunrise Prepaid customers can pay with credit cards.
    4. After the order is completed, a confirmation is sent by e-mail and an SMS is sent with the password for the app.
    5. Logging in to the app is done with the mobile number used above and the password just received.
  • Functions

    • Live TV on more than 200 channels
    • 7 days of ComeBack TV*
    • 100 hours of recordings
    • Download function, watch series and films offline
    • Picture in picture function, up to four channels at the same time

      * The function must first be activated through My TV / Settings / ComeBack TV. The full 7 Day ComeBack TV is available 7 days after the function is activated. The function can be activated directly in the app.

    Supported devices and minimum requirements

    • Web browser / laptop (supported web browser: Google Chrome, Firefox, Internet Explorer, Microsoft Edge)
    • Smartphone / Tablet (Minimum requirements: Android 6, iOS 10)

    Using the app on several devices
    Sunrise TV neo can be installed and used on several devices, however only one stream is possible.

    Resolution
    Currently more than 200 SD and 80 HD channels are available in the app.

    Premium services
    Premium channel (Animal Planet, etc.), sports events on demand, and pay TV packages (Teleclub, etc.) are not available with Sunrise TV neo.

  • Functions

    • Live TV on more than 200 channels
    • 7 days of Comeback TV*
    • 500 hours of recordings
    • Download function, watch series and movies offline (on mobile devices)
    • Picture in picture function, up to four channels at the same time (on mobile devices)

      * The function must first be activated through My TV / Settings / ComeBack TV. The full 7 Day ComeBack TV is available 7 days after the function is activated. The function can be activated directly in the app.

    Supported devices and minimum requirements

    • Apple TV 4 / 4K
    • web browser / laptop (supported web browsers: Google Chrome 52, Firefox 48, Internet Explorer 11, Microsoft Edge in Windows 10)
    • Smartphone / tablet (minimum requirements: Android 6, iOS 10)

    Using the app on several devices
    Sunrise TV neo max can be installed and used on several devices; a total of six streams is possible.

    Resolution
    Currently more than 200 SD and 80 HD channels are available in the app.

    Premium services
    Premium channels (Animal Planet, etc.), sports events on demand, and pay TV packages (Teleclub, etc.) are not available with Sunrise TV neo max.

    • For problems with the app on an iPhone/iPad, please perform the following steps:

      1. Check whether the iOS version on the device is up-to-date (Settings > General > Software Update). Perform an update, if available.
      2. Check whether updates are available for the TV neo app and install it.
      3. Deactivate active VPN/proxies because these block our service.
      4. Delete the Sunrise TV neo app, turn the iPhone/iPad off, and install the app again after restarting the device.
    • For problems on the Android smartphone/tablet, please complete the following steps:

      1. Delete app cache:
        - Navigate in the menu from "Settings" to "Apps". Depending on the interface and Android version this menu item may vary.
        - Choose Sunrise TV neo by tapping on it.
        - Select "Force stop".
        - Scroll down in the same menu and under "Cache", tap on "Delete cache".
      2. Re-installing the Sunrise TV neo app:
        - Uninstall the app (Settings > Apps > Sunrise TV neo > Uninstall)
        - Restart the device (just turn it off and then on)
        - Re-install the app (Google Play > Sunrise TV neo)
      3. Deleting the app data:
        - Click under "Settings" on Sunrise TV neo
        - Delete the app data
      4. Perform a software update for your device (if available)
      5. Deactivate the proxy settings and VPN connections
        If your IP address is not clearly identifiable, the service is blocked.
    • The quality of the streams depends directly on the Internet connection. First check your Internet connection.

      Minimum requirements:

      • Smartphone: 2.6 Mbit/s
      • Tablet: 3.6 Mbit/s
      • Web Browser: 3.6 Mbit/s

      Test your current download speed here: Sunrise Speedtest

    • The data usage depends on the video quality and the device on which you use TV neo.

      • On a smartphone: 1.2 GB/hours are used to view an HD channel
      • On a tablet or web browser: 1.6 GB/hour
    • TV neo can only be used within Switzerland and with a Swiss mobile number.
    • Find all the information about Apple TV here .
  • Payment options
    The following payment options are available:

    • Credit cards (VISA, MasterCard, American Express)

    Credit cards, that were issued in the USA, GB, and Japan are not accepted. Credit cards that were issued in other countries, as well as different currencies, work without any problem. The monthly fee is posted in Swiss francs that are converted to the local currency. The country of issuance for the bill is Switzerland, meaning additional fees could be incurred for payments made abroad. For more information, please contact your credit card provider. Existing customers are charged by default with the monthly fee on their bill.

    The payment method can be changed at any time through My Sunrise.

    Change password
    The password can be changed directly in the app. To do so, click on My TV / Admin / Change password.

    Password forgotten
    The password can be requested via My Sunrise at any time. Alternatively, click in the login screen for the app on "Password forgotten"

    Change login ID
    The login ID (mobile number) can be changed at any time via My Sunrise.
    Important: A mobile number can only be linked with one active Sunrise TV neo account

    Canceling Sunrise TV neo
    Sunrise TV neo can be canceled at the end of the month or end of the next billing period (credit card). The cancellation can be made via My Sunrise.

  • Find all the information about Apple TV here.

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