Reminder

Quick access

Popular topics

  • In order to avoid having to pay a reminder fee of CHF 30.00, please pay your bill by the payment deadline given on the bill or reminder.

    Tip: The process will go fastest if you pay directly online through My Sunrise . You can pay via credit card, PostFinance, e-banking, Masterpass, or PayPal.

    Processing time per payment method
    The time until a payment posts and the costs per payment can be found in this table:

    Method Type Amount of time between payment and posting Cost per payment
    Credit card
    TypeOnline Amount of time between payment and postingOn the same working day Cost per paymentfree
    Payment at a Sunrise shop
    TypeCheckout Amount of time between payment and postingOn the same working day Cost per paymentCHF 7.50
    Post (orange payment slip)
    TypeE-banking Amount of time between payment and posting1 working day
    Cost per paymentfree
    Post (orange payment slip)
    TypeCounter Amount of time between payment and posting2 working days
    Cost per paymentCHF 2.00
    Post (red payment slip)
    TypeE-banking Amount of time between payment and posting2 working days
    Cost per paymentCHF 5.00
    Post (red payment slip)
    TypeCounter Amount of time between payment and posting3 working days
    Cost per paymentCHF 5.00
    Bank
    TypeE-banking Amount of time between payment and posting1 working day
    Cost per paymentCHF 5.00
    Bank TypeCounter Amount of time between payment and posting2 working days
    Cost per paymentCHF 5.00 (any bank fees due, differs by bank)
  • To make sure that your connection is not blocked, pay the total amount of the reminder within five days of the send date.

    Tip: The process will go fastest if you pay directly online through My Sunrise . You can pay via credit card, PostFinance, e-banking, Masterpass, or PayPal.

    Processing time per payment method
    The time until a payment posts and the costs per payment can be found in this table:

    Method Type Amount of time between payment and posting Cost per payment
    Credit card
    TypeOnline Amount of time between payment and postingOn the same working day Cost per paymentfree
    Payment at a Sunrise shop
    TypeCheckout Amount of time between payment and postingOn the same working day Cost per paymentCHF 7.50
    Post (orange payment slip)
    TypeE-banking Amount of time between payment and posting1 working day
    Cost per paymentfree
    Post (orange payment slip)
    TypeCounter Amount of time between payment and posting2 working days
    Cost per paymentCHF 2.00
    Post (red payment slip)
    TypeE-banking Amount of time between payment and posting2 working days
    Cost per paymentCHF 5.00
    Post (red payment slip)
    TypeCounter Amount of time between payment and posting3 working days
    Cost per paymentCHF 5.00
    Bank
    TypeE-banking Amount of time between payment and posting1 working day
    Cost per paymentCHF 5.00
    Bank TypeCounter Amount of time between payment and posting2 working days
    Cost per paymentCHF 5.00 (any bank fees due, differs by bank)
  • To make sure that your connection is unblocked, pay the total amount of the reminder.

    Tip: The process will go fastest if you pay directly online through My Sunrise . You can pay via credit card, PostFinance, e-banking, Masterpass, or PayPal.
    Important: After unblocking, you will have to turn your mobile phone off briefly and then on again in order to successfully access the network again.

    Processing time per payment method
    The time until a payment posts and the costs per payment can be found in this table:

    Method Type Amount of time between payment and posting Cost per payment
    Credit card
    TypeOnline Amount of time between payment and postingOn the same working day Cost per paymentfree
    Payment at a Sunrise shop
    TypeCheckout Amount of time between payment and postingOn the same working day Cost per paymentCHF 7.50
    Post (orange payment slip)
    TypeE-banking Amount of time between payment and posting1 working day
    Cost per paymentfree
    Post (orange payment slip)
    TypeCounter Amount of time between payment and posting2 working days
    Cost per paymentCHF 2.00
    Post (red payment slip)
    TypeE-banking Amount of time between payment and posting2 working days
    Cost per paymentCHF 5.00
    Post (red payment slip)
    TypeCounter Amount of time between payment and posting3 working days
    Cost per paymentCHF 5.00
    Bank
    TypeE-banking Amount of time between payment and posting1 working day
    Cost per paymentCHF 5.00
    Bank TypeCounter Amount of time between payment and posting2 working days
    Cost per paymentCHF 5.00 (any bank fees due, differs by bank)
  • Do you need more time to pay your bill?
    In My Sunrise, you can activate a payment deferral of 15 days, provided this option is available to you. 

    This will give you an additional 15 calendar days to pay the outstanding amount. Once the additional time period has passed, we cannot grant any further payment deferrals.

  • Were your services blocked due to non-payment?
    In My Sunrise, you can reactivate them straight away, provided this option is available to you.

    You are hereby committing to paying the outstanding amount immediately. In return, we will reactivate your services straight away. If we do not receive your payment within the next few days, we will block all your Sunrise services again without warning. It can take up to 30 minutes to activate your services.

    As soon as your connection has been completely unblocked, we will inform you of this by SMS or e-mail.

    To remove the block, you will need to restart your device. 

    Please note: International calls, roaming, as well as all premium services will be blocked until we have received payment of your outstanding amounts.

Related topics

Were we able to answer your question?

Help us to improve this support page.