Security

Most recently modified: 11.11.2020

Because we would like to draw your attention to the fact that your current charges have significantly increased compared to previous months. Perhaps you are not aware of the charges incurred.

You can conveniently check the connection charges incurred since the last bill was issued and see your remaining included services, all at no charge, in My Sunrise.

Most recently modified: 11.11.2020

We have notified you of your current charges by SMS (information provided with no guarantee). As long as the new charges generated do not exceed half of this amount (for example, you were abroad, but have since returned to Switzerland), we will not block any of your services.

If you are aware of these charges and know they will continue to increase over the next several days (for example, you are abroad and will stay there for several more days), please inform us by sending an e-mail to safe@sunrise.net

Most recently modified: 15.06.2021

Your ongoing costs or your call behavior present an increased risk, because your ongoing costs have significantly increased as compared to previous months. We would like to make sure you do not incur further costs, and prevent you from having trouble making payments due to the high costs.

If you have already reached the yearly limit of CHF 4500 for premium rate numbers (090x numbers, premium SMS, Sunrise PAY), then these services will remain blocked for all your numbers and accounts for the rest of the calendar year (More information).

Most recently modified: 13.09.2022

  • Please pay all open bills (including bills not yet due).

  • To do so, use the My Sunrise app or log in at: www.sunrise.ch/mybills Several payment options are available to you.

  • Please also wait for the bill for the current charges and pay this one as well.

  • Make a request by e-mail to safe@sunrise.net to have your service(s) switched back on and be sure to include your phone number or customer number. 

Good to know: 

  • We can only consider requests when the payments mentioned above have been made and the request was sent to the e-mail address listed. In this case, the deblocking will be carried out within two full business days.

  • If you have already reached the yearly limit of CHF 4500 for premium rate numbers (090x numbers, premium SMS, Sunrise PAY), then these services will remain blocked for all your numbers and accounts for the rest of the calendar year. For legal reasons we cannot unblock these services again. You will be automatically unblocked again on 1 January of the next year.

Most recently modified: 11.11.2020

Are you having trouble paying the charges you incurred by the due date?

We can offer you an installment payment plan. Since we are not able to accept a request for installment payments until your bill has been generated, please wait until you have received the bill for the current charges.

An installment plan agreement can be concluded easily and conveniently via www.sunrise.ch/myinvoices.

Most recently modified: 11.11.2020

Please click here for an overview of practical information on the topic of "cost control."

Most recently modified: 11.11.2020

Click here for information on how to protect yourself from high roaming costs when traveling abroad.

Most recently modified: 11.11.2020

Click here for an overview of practical information on the topic of "payment methods."

Most recently modified: 29.06.2021

You have reached the annual limit of CHF 4,500.–. Value-added services are subject to the Swiss Anti-Money Laundering Act (AMLA). For this reason, Sunrise UPC had to introduce an annual transaction limit of CHF 4,500.– for value-added services such as 090x numbers, Premium SMS services and Sunrise Pay. The transaction limit applies from 01.01 to 31.12 each year. Once you have reached the limit of CHF 4,500.–, we are forced to block you from using these services for the rest of the year. The value-added services will automatically be reactivated for you as of January 1 of the following year.