Our online technical help tool checks all your products in real time, will tell you what is wrong and how you can fix it. Thanks to exact instructions (e.g. which cable to replace or which button to press), you can easily solve most of your technical issues by yourself!
The tool will fix your products
Find broken cables, reset your devices and more
Average time to solution
Check out a couple of examples:
How is everything working at the moment?
Great! Just so you know, below you can see how you can access our online troubleshooting in My Sunrise, which can solve more then just Internet issues.
1. Login to My Sunrise
If you don't remember your credentials, login with a temporary code
2. scroll down to "Technical Help"
You can also fix issues with your TV box, your mobile internet and more