The fastest support for your product!

FIX YOUR INTERNET IN A COUPLE OF CLICKS

Sunrise technical help

Our online technical help tool checks all your products in real time, will tell you what is wrong and how you can fix it.
Thanks to exact instructions (e.g. which cable to replace or which button to press), you can easily solve most of your technical issues by yourself!

Personalized

The tool will fix your products

50+ solutions

Find broken cables, reset your devices and more

3 minutes

Average time to solution

Check out a couple of examples:

How is everything working at the moment?

Let’s try technical help to get you back to full speed.

First you will need to login in order to run the test directly on your modem at home. Click the button below to get started!

1. Login to My Sunrise

Clicking on the red button below will lead you there directly. If you don't remember your credentials, you can use a temporary code

2. Choose your internet product

Look for the modem icon on top, as your product might be named differently.

3. select "Internet is slow"

Start with these as they solve most internet problems.

Login to get started

Find more support for Internet issues

Check out our support pages for more internet related help.

Internet is not working

Wi-Fi is not working

Check network status

Community help

Are you looking for a solution? Consult other customers and experts and become part of our Sunrise Community.

To the Community