Internet is not working

No Internet connection

What you can do:

1
Check whether the LED on your modem is lit up continuously in white

If the LED on your modem is continuously lit up in white, skip step 2 and go directly to step 3. If the LED on your modem is not continuously lit up in white, please go to step 2.

Conncet Box 1
Connect Box 2
2
Check the cabling of your modem

Check the cables that were provided with the modem. Then carry out the following two steps to ensure a correct Internet connection.

3
Connect the cable to the cable socket

Check which type of cable socket (option A or B) your modem is connected to and connect the appropriate cable as shown.

Option A
Option B
4
Connect cable to the modem

Connect the cable to the modem. After a few minutes, the LED display on your Connect Box 1/2 should be continuously lit up in white.

Connect Box 1
Connect Box 2
5
Restart the modem

Restart the modem by turning it off first using the on/off button (see image). Wait until the modem has fully restarted. This can take up to 15 minutes.

Connect Box 1
Connect Box 2