Security on the Internet

Sunrise is committed to a secure Internet
Sunrise, together with other leading representatives of the Swiss business community, established the Swiss Internet Security Alliance (iBarry). This Internet security platform offers information and tips on topics such as secure surfing, Internet risks and secure devices.

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All topics at a glance

What is phishing?

  • Phishing means obtaining confidential information, such as banking information, credit card numbers, account data and passwords.

  • Gaining access to this information allows criminals to withdraw money from your account, make purchases or shop online.

  • The fraudsters will falsify websites and e-mails from well-known companies and ask you to give them or confirm information such as your user name and password. The similarity to the authentic website is surprisingly high.


Report Phishing

Did you receive a phishing e-mail?

Forward it to Phishing@sunrise.net


Attention: This mailbox is being processed by a machine in an automated way.


Did you receive a phishing SMS?

Forward the phishing SMS to the following number: 7726

Have you found a phishing site?

Report phishing websites using the following web form.

If you have been contacted by us due to a virus, please click on the link below to fill out the Abuse Desk form.

To the form

For detailed instructions on security notifications, click on the relevant message:

Scammers may contact you and ask for a MySunrise password and/or email password.

Important: Never give out your password because Sunrise does never ask for these passwords.

Use a secure password (www.passwortcheck.ch) and keep it safe.

Please also note the other security information regarding viruses / Trojans, spam, phishing, etc.

  • Viruses can be transmitted through infected e-mails or when downloading data from unreliable sources, and can delete or change data on infected computers.

  • Trojans (or worms) can be unnoticed on your computer and send confidential information to a hacker who thereby gains access to your computer. You can detect Trojans only with the help of anti-virus software.

Recommended protection measures

  • Sunrise surf protect protects you against viruses while you are surfing and does not require the installation of software on your device.

  • You should also use an anti-virus program and a firewall, and ensure that both are activated and always up-to-date.

  • Always keep your operating system, browsers with plug-ins, and e-mail program up-to-date by installing service packs and security updates on a regular basis.

  • Do not open any e-mail attachments from unknown senders.

  • Back up your data regularly.

Safe surfing for your children

With the Kaspersky Safe Kids option, your children can enjoy responsible access to the Internet and are safe from danger.


Accessibility

The option can be installed on all devices: smartphones, tablets, PCs, and Macs.


Attention: If your child uses an iPhone or iPad, not all functions will be available due to operating system limitations. Please visit the Kaspersky website for more information.


Activation

As soon as your order is completed in our system, we will send you an SMS with the activation code and the link to the Kaspersky website, where you will be guided through the entire activation and installation process.


Help and support

Spam is unwanted e-mails, usually sales offers from unknown senders.


Recommended protection measures

  • Be careful whom you share your address with. Untrustworthy website operations collect e-mail addresses and sell them to others.

  • Do not react to unwanted messages, not even by unsubscribing. Only unsubscribe from services that you actually signed up for.

  • Do not list your e-mail address on your website, because search robots are roaming all over the Internet and collecting e-mail addresses.

It’s not just bargain hunters who look forward to Black Friday, Cyber Monday and Christmas shopping – these are also popular periods among cybercriminals.


Cybercriminals use the bargain period to carry out their scams.


Untrustworthy retailers, insecure payment processes, phishing e-mails, fake gift vouchers, even fake online stores – there are a number of traps waiting for online shoppers.


We can reduce the risk of falling into a fraudster’s trap, however, by following a few important tips.


10 tips for the bargain period

  1. Pay close attention to the e-mail sender. The address contained within the angle brackets <sender@domain.ch> is what is important here.

  2. Pay attention to the sender number when you receive an SMS. Fraudsters send SMS messages pretending to be on behalf of parcel delivery companies – these messages will contain links to fake web pages.

  3. Be wary of e-mails and SMS messages that require «immediate action» or that try to put you under pressure in any other way.

  4. Never share your username, password or detailed address information. Credit card details should also only be entered on official online stores.

  5. Do not click on links contained within e-mails or SMS messages. It is better to enter the link manually in your browser and check the address carefully.

  6. Only open e-mail attachments from senders you trust and from whom you are expecting to receive e-mails.

  7. Do not trust any e-mails or SMS messages using a generic form of address.

  8. Be wary of e-mails and SMS messages that contain spelling and grammar errors.

  9. Watch out for fake stores: Be mindful of where you make your online purchases.

  10. Be wary of offers that sound too good to be true. Only buy from well-known web pages. Avoid poor quality web pages that look unprofessional. Don't rely on social networks.