Sunrise UPC TV App

Guide & FAQs

Here’s how the Sunrise UPC TV app works

With the Sunrise UPC TV app, you can watch TV on more than just your TV set; you can also watch it via:

  • Smartphone

  • Tablet

  • Computer

  • Apple TV, Android TV, Amazon Fire TV


To use the TV app, you will need a Sunrise TV subscription (together with the Sunrise TV Box or the Sunrise IPTV Box) and login details for the TV app. Your TV app login details are created automatically when you sign up for your TV subscription. In this case, an SMS will be sent to your specified mobile number asking you to set the corresponding password. This mobile number serves as the user name for logging in to the TV app.

If you are using a Sunrise TV Box, the Sunrise UPC TV app will synchronize with it and carry over your settings and profiles. You can use the app on up to 3 devices at the same time – including while on the go.

NOT AVAILABLE

Please note that the Sunrise UPC TV app is only available in conjunction with the Sunrise TV Box or Sunrise IPTV Box. The Sunrise Smart TV app is available for the Sunrise TV Box UHD and older boxes. Sunrise TV neo customers can continue to use their app's streaming services as usual without a TV Box.

How to set up the Sunrise UPC TV app
Download the Sunrise UPC TV app and log in.
Login

Open the TV app and log on with your Sunrise UPC TV app user information. If you don’t yet have Sunrise TV app login details, you can create an account here. Then click on «Forgotten user name or password» to register.

Activate Replay

If you have not yet activated Replay on your Sunrise TV Box, you can choose whether you want to use the Replay function by selecting «On» or «Off» when you log on to the TV app for the first time. Alternatively, you can select a previous program via the TV guide and click on «Activate Replay».

Configure settings

Here you can:

  • Creating or editing a profile

  • Activate/deactivate parental controls

  • Activate/deactivate TV recommendations

  • Create/adjust a profile list of your favorite channels

  • Set a reminder for a program

  • Select which language you would like the Sunrise UPC TV app to use

  • View FAQs and legal information

Set up profiles

Here, in addition to the standard profile, you can also create and manage additional, personalized profiles for certain users or topics (e.g., ones for sports only). All profiles synchronize with your Sunrise UPC TV Box.

Profiles that you have already created for your TV Box will also appear automatically in the TV app.

Click «Add profile» when you want to create a new profile. To edit an existing profile, simply click the pencil symbol under the name of the profile you would like to edit.

Frequently asked questions about settings and logging in

If you are unable to log in, it could be because of one of the following reasons:


Sunrise TV app login details not entered correctly

Please check whether you have entered your TV app login details correctly in the TV app at sunrisetv.ch. Important: If you enter incorrect login details multiple times in the app/at sunrisetv.ch, access will be blocked after five failed attempts. If you have forgotten your Sunrise TV app login credentials, you can request a new user name or password at sunrisetv.ch. To do so, click on «Forgotten user name or password».


Network disruption

Please check whether you are connected to the Internet. If you are, but the connection still does not work, you can visit sunrise.ch to check whether there is currently a network disruption in your area.


Temporary disruption

There may be a temporary disruption to the app or the sunrise.ch page. Please wait a few minutes and then try to log in again.


No Sunrise TV Box

In order to use the Sunrise TV app with Apple TV, Android TV or Amazon Fire TV, you will need a Sunrise TV Box and a Sunrise TV subscription. If these requirements are not met, then you cannot log in.

In the settings, go to «Parental controls» and enter your Sunrise UPC TV app password. You can then set the age limit.

If you want to change your PIN, simply select the «Change PIN» option after clicking «Parental controls» and follow the instructions. The default PIN is 0000.

If you do not want to miss the beginning of a certain TV show, you can set a reminder so that your TV Box switches channels automatically when your desired program starts. You can set the reminder time in the settings.

Recommendations show you a selection of TV programs that might interest you based on your previous TV viewing behavior. You can activate or deactivate this function in the settings.

You can create a list of favorite channels for each profile. Select the desired profile in the settings, select «Channel list» and then sort your TV channels according to your interests. To add certain channels to the list or to delete them, simply click the desired channel and follow the subsequent steps.

If you would like to completely delete the channel list and use the standard channel list instead, select «Delete channel list for this profile».

Watch TV with the Sunrise UPC TV app
Home

On the start page, you can see popular shows that are currently being shown live on TV. Further down, you can also see your personalized content, such as your recordings, your watchlist and programs you haven’t finished watching.

From the start page, you can access the «TV», «Movies & series», «Web video» and «Saved» sections.

Watch TV

Here you can see an overview of what is currently showing on TV. In the upper-right corner, you can select whether all channels or just your profile-specific channels should be displayed. It is not possible to pause live TV.

If you are using the Sunrise UPC TV app via Apple TV, Android TV or Amazon Fire TV, a list of your last watched channels will also appear.

TV Guide

In addition to what is currently showing on TV, the TV Guide will also show you an overview of the TV listings for the past 7 days and the next 7 days. In the upper right corner, you can select whether all channels or just your personal channel list should be displayed.

Movies & series

In this section, you can find a selection of current popular movies and series available to rent. If your TV subscription includes free movies and series, you will also find these in this section. Click a program to see more details about it.


Important: Movies and series can only be rented via the Sunrise TV Box and at sunrisetv.ch. However, you can also watch rented content via the Sunrise UPC TV app.

Saved

All of your saved content is available in this section:


Recordings

Here you can see your recordings as well as the percentage of cloud memory that has been used up. If you would like to schedule or delete recordings, click «Edit» and follow the instructions.


Continue watching

Programs and movies that you have not yet watched to the end can be found in this section. You can continue watching these programs or delete them via the «Edit» function.


Watchlist

All programs and movies that you have added to your watchlist are saved here. Click «Edit» to make changes to the list.


Rented

This section contains all the movies and series you are renting. Below the preview box, you can see how long each program is available for.

Details on programs

Each program has a detail page that contains information on the program’s plot, length, language (subtitles and audio) and much more.

Different options are available to you depending on whether you watch a program via live TV, OnDemand or Replay.

Frequently asked questions about using the app

For legal reasons, some channels may not be watched live via the Sunrise TV App.

While watching a program, you can click the action menu (button with three dots), select the «Subtitles» or «Audio» option and set the desired language.

If you are making the changes via your smartphone, click the speech bubble at the top of the screen and then select «Subtitles» or «Audio» to set the desired language.

Yes, but in order to comply with transmission and broadcasting rights, only the 240+ channels included in the Sunrise TV basic package can be viewed via the Sunrise UPC TV app while abroad.

The TV app can be used throughout Europe.

For legal reasons, the service option channels (like Premium Plus or Canal+) such as films and series on demand (Video on Demand) can only be viewed from within Switzerland.

The quality of delivery of these services in other European countries may differ from that which is available and applicable in Switzerland.

Please first check whether there is a network disruption in your area.

If there is no network disruption and your Internet connection is working, close the app by clicking «Force stop» and then restart it. If you are using a VPN service, the app will not work because we need to be able to verify that the Sunrise TV App is being used from within Switzerland.

Replay

With the Replay function, you can watch programs that were broadcast on TV in the last 7 days. Simply click the Replay symbol or directly click the desired program to do so.


Startover

The Startover function allows you to watch programs that are currently being shown on TV but have already started. Simply go to the respective program and click «Watch from beginning» to watch it from the start.

Service options only for mobile/tablet
Certain options are only available to you if you are using the Sunrise UPC TV app on your smartphone or tablet.
Switching devices

Since the Sunrise UPC TV app is synchronized with your TV Box, you can switch the device you are watching on at any time.

Were you watching a program on your TV set, for example, and you would now like to watch the rest of it on the go on your smartphone or tablet? To do so, simply open the program in the Sunrise UPC TV app and click «Watch on this device».

If you started watching a program on your smartphone or tablet and now want to resume it on your TV set, click «Watch on TV».

Switching devices is also possible with Apple Airplay and Google Chromecast.

Mobile remote

You can also use your smartphone as a remote control. Simply click the remote icon. Use the «Back» button or the arrow symbol in the upper left corner to return to the TV view.

Additional help topics for the Sunrise UPC TV app

Some channels do not allow the Replay function for certain programs. In this case, Replay is deactivated for this program and so it cannot be played again after it has been broadcast. Startover TV (starting a current program over from the beginning) will also not work in this case.

On up to three devices at the same time. This means that, for example, you can watch your favorite movie in the living room while your children are watching cartoons in their room.

There may be a number of reasons for this:


Network connection not ideal

The video quality depends on your network connection. If you are connected to a Wi-Fi network, the signal may vary. If the bandwidth is not adequate, the video will adjust by lowering the quality. Please check on our website at whether there is a network disruption in your area, or re-start the video or programme you were watching.


Frame rate not ideal

Video streaming with the Sunrise TV app is optimized for a frame rate of 25/50 frames per second. Some streaming devices, such as Apple TV, Nvidia Shield or MiBox, are set to 30/60 frames per second by default. The frame rate for these devices should be changed to 25/50 frames per second.


Settings on your TV set

Some TV sets have their own settings for optimizing videos, and these may affect the video quality. Please check the settings on your TV set and adjust them if necessary.