Sunrise SIM card
Quick access
The smart SIM card from Sunrise
- Mini, micro, and nano SIM combined in one SIM card, all you have to do is choose the format you need
- Supports the add-on option Mobile ID for securely logging into online portals and into e-banking
- Block/unblock your SIM card in My Sunrise any time or order and activate a new SIM card as necessary
Popular topics
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Lost or stolen SIM card
- If your card is lost or stolen, you can block it at any time in My Sunrise.
- If you find your card again, you can also unblock it any time.
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New SIM card
- You can order a new SIM card any time in My Sunrise.
- You will receive a universal SIM card (Smart SIM) that fits any mobile phone and supports Mobile ID.
- The cost of activating and sending your new card will appear on your next bill.
Tip: If you urgently need the new SIM card, you can have a new SIM card issued immediately in a Sunrise shop . -
New customer
Your SIM card is already activated. You can use it starting on the activation date of your mobile subscription.
Existing customer switching a SIM card
You can activate your new SIM card in My Sunrise. -
PIN code
As the original PIN code usually will be changed, Sunrise does not know it. If you've forgotten your PIN code, please do the following to get a new one:- Enter an incorrect PIN code three times. Your SIM card is now blocked and requests the PUK code.
- Enter your PUK code. You can access your PUK code conveniently online in My Sunrise.
- After you enter your PUK code, your SIM card will be unblocked again. Then you will be asked to set a new PIN code.
PUK code
You can access your PUK code conveniently online in My Sunrise. -
- You can hand the find in to a lost property office, a police station, or a Sunrise shop.
- Sunrise will then inform the owner of what steps to take.
Important: As Sunrise, like all telecom providers, is committed to data protection, we are unable to give out any customer information in the event that a mobile is found. - You can hand the find in to a lost property office, a police station, or a Sunrise shop.
Related topics
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