#connected #together

Coronavirus

"We are here for you - now more than ever"

André Krause, Sunrise CEO


We are there for our customers: and  remind them of their most important protection by adding the mobile network display on the devices: #StayHome. The implementation is done step by step, if not already, you will see the network name change in the following days.

We recognize that, with the impacts of coronavirus on communities across Switzerland and abroad, Sunrise customers are relying on our network to ensure they can stay informed on the situation, work from home and keep connected with family and loved ones.

Therefore, it goes without saying that Sunrise will support you, and all our customers, to help ease life in “lockdown”. We trust that the below range of measures, free of charge and effective immediately, will do just that.

From us to you, and at your service.  Take care.


Unlimited data for all mobile customers

Due to the current situation, we have decided to offer you unlimited high-speed data volume for your mobile subscription. That way, you can stay connected with those who are important to you at ease.

Simply activate the Speed Booster option here. This gift is valid immediately until April 30, 2020. There are no additional costs for you.

Your internet speed will increase for free

We will support our customers with increased home office needs, school lessons and studies, as well as leisure activities at home.

To do so, your home’s internet will be adjusted to the fastest possible speed, with no obligation or costs.* You don’t need to call us to set this up. It will happen automatically, we’ll contact you once it’s done and it will stay like that until April 30, 2020. 

If you have slow, fixed line Internet and don’t want to wait, feel free to contact us on
0800 707 505 to order a mobile broadband solution. Depending on your set-up we’ll be able to give this to you for free.

Top entertainment for only CHF 2.-

From now until April 19, 2020, we’re offering you a new selection of films every week at a special price of only CHF 2.-.

You can find the films directly in the Video on Demand Store on your Sunrise TV Box.

HollyStar Kids: 3 months for free

Keep your children entertained! From March 27, 2020, all our customers can have the Hollystar Kids package for free, until June 30, 2020.

You can easily activate the HollyStar Kids Package on your Sunrise TV Box or via My Sunrise. Simply start Video on Demand (VoD) with your remote control and select the Hollystar Kids package. Or activate Kids TV in the navigation via the "Options" category. Enter the PIN code (default: 1234) and enjoy!

Apple Music: 6 months for free

Build your own soundtrack to suit your mood. With 6 months of Apple Music for free, you’ve got more than enough music to never have to hear the same song twice! All you need to do is text: MUSIC to 5522, and follows the instructions. For more details, please visit the following page.

*Automatic, free of charge increase of the internet speed at home, takes into account the individual technical conditions at the customer's site, such as physical cable performance, modem, converter. Change of access technology excluded. For very slow fixed network lines, the possibility of a Mobile Broadband solution can be considered/requested as a supplement.

Support for SMEs

When ordering new services (e.g. Work Smart solutions for home office), we will waive the first three months of fees for SME customers.

Extension of the payment period

We understand that the situation is putting a strain on the economy, especially on small businesses. Therefore, we’re accommodating SME companies in the current situation and extending your payment periods for 3 months as of April (until end of June).

Customer service

Wherever you want to meet, be it online, over the phone, or in person, we are there.

  • Want some freedom? My Sunrise, our digital self-service platform, is available 24/7. Here you can administer Sunrise services, check bills, and do a whole bunch of other tricks.


  • Keen to hear a friendly voice? Our Customer Service team are ready and able to support on 0800 707 707 during our standard opening hours:

    Mon-Sat:
    8 a.m.-10 p.m.; Sun: 9 a.m.-10 p.m.


  • Need to get out? We have 25 stores open. Our Advisors will be happy to greet you from a 2m distance!
The Sunrise Network

The backbone of everything, our network is solid and keeps you connected. For years, Sunrise has focused heavily on investing in a high-quality network. So we have plenty of capacity for data and calling, there is no need to worry.

You don’t need to just take our word for it though. According to allestörungen.ch, we offer the most available services in comparison to the largest four telecommunication providers in Switzerland.

And, like good Swiss citizens, we have a plan B. In the unlikely event that we should see bottlenecks occurring, we can prioritize certain usage over others to ensure capacity for critical communications.

If you have slow, fixed line Internet and don’t want to wait, feel free to contact us on 0800 707 505 to order a mobile broadband solution. Depending on your set-up we’ll be able to give this to you for free.

Remark: The validity dates of all services mentioned above will be reassessed in line with the current situation. The measures are valid for private customers, small businesses and those self-employed.

Frequent questions

  • How do I know that my Internet speed has been increased by Sunrise?
    We will let you know via SMS and/or email as soon as your Internet speed has increased.

    When will my Internet speed be increased?
    We are working to upgrade speeds as quickly as possible, and are aiming to ensure that everyone who needs a speed upgrade will have received one by 05.04.2020.

    How will this show up on my bill?
    Your existing Internet package will show up on your bill, nothing in addition.

    Increased speed is being given until April 30, 2020. What if the coronavirus situation goes on longer?
    We will reassess the validity of these measures as the situation evolves.  

    What if I already have super-fast internet? What do I get?
    If you already have our super-fast Internet then that is great! With this offer, our primary goal is ensure that those customers whose Internet requirements have likely changed, through needing to work from home, schooling children from the living room, etc., are able to keep up with their temporary additional needs.

    What if I have a really slow, fixed line Internet connection, with no other possibility?
    If you have slow, fixed line Internet there may be options for you to use mobile broadband as a solution. Feel free to contact us on 0800 707 505 to order a mobile broadband solution directly.

    Will you send a technician out to upgrade my Internet?
    There’s no need. All speed upgrades can be done remotely on our back-end systems. Please note, that we are only able to upgrade your speed as fast as your existing set-up allows. A technical upgrade of your lines or set-up through the use of technicians is not possible for this temporary set-up.  

    Do you recommend using a hotspot from my mobile phone to help reduce the demand on the internet at home?
    This is an option, however your battery will drain quickly if using this for longer period of time. What we can recommend, if you’d like to boost your internet capacity, is an additional mobile broadband package. Find out more about these options here.

    Do I currently have enough speed to work from home?
    For our customers on any plan above a “Start” abo, you should be able to work just fine. However, we want you to have the best possible experience, so that’s why we’re trying to increase speeds across our customer base, no matter what plan you are on.

    Is my line suitable for a VPN connection?
    Yes. Your company’s IT will need to guide you on the set-up of this, but technically it’s possible.

    Can my family stream videos and entertainment while I work without it affecting our experience?
    Sunrise’s network is strong and we have plenty of capacity for all Internet uses. However, within your own home, your experience may be affected by what you are doing online. Participating in video calls will obviously use more capacity than a video-less Skype call. Call us to discuss options if you feel your speeds and bandwidth aren’t enough so we can discuss potential solutions with you.

  • How can I get unlimited data on my mobile phone?
    Log into My Sunrise and turn on the “Speed Booster” package.

    How will this show up on my bill?
    These Speed Booster will be shown on your bill as no cost (i.e. CHF 0.00) for the time period Sunrise covers.

    Will Sunrise automatically increase my data allowance?
    Unfortuantely, while we can zero the costs, we can’t turn this on for you. You need to turn this on yourself by logging into My Sunrise and turning on the “Speed Booster” package

    Unlimited data is being given until April 30, 2020. What if the coronavirus situation goes on longer?
    We will reassess the validity of these measures as the situation evolves.

    What if I have a prepaid mobile with Sunrise?
    This support is only available to customers with post-paid mobile plans on Sunrise.

    Do you recommend using a hotspot from my mobile phone to help reduce the demand on the internet at home?
    This is an option, however your battery will drain quickly if using this for longer period of time. What we can recommend, if you’d like to boost your internet capacity, is an additional mobile broadband package. Find out more about these options here.

  • What movies can I choose from for CHF 2 a week?
    A selection of 15 movies will be made available each week, changing each Friday and costing only CHF 2 each.
  • I have participated in a Samsung TV promotion, when is my TV being delivered?

    We are facing delivery delays at the moment, but rest assured, we will deliver the TV to you. Our Customer service team will contact you with more information about the timeline. Thank you for your patience.

    I have ordered a Home Accessory (TV, Soundbar, iPad or Apple TV) . When can I expect the accessory to be delivered?  

    We are facing delivery delays at the moment, but rest assured, we will deliver the accessory to you. Please go on https://www.sunrise.ch/en/residential/geraete/home.html#/ to see more information about delivery timelines for each accessory. Note that, at the moment, 65’’ TVs are not available in the region of Ticino.

    I have ordered Internet in the past 2 weeks, when will I receive my modem?               

    You will receive your modem before your line is active. If you have copper access at home, you will receive your modem 2 weeks before the line is activated. If you have fiber or 5G access, you will receive your modem 4 weeks before the line is activated. In either case, we will inform you via SMS or email as soon as the hardware is shipped. You may also go on My Sunrise to verify the status of your Sunrise Home order anytime.

    I would like to buy Sunrise Internet, how can I do it?                                                             

    You can buy Sunrise Internet via our website https://www.sunrise.ch/en/residential/zuhause/internet.html where you will find the latest offers on our Internet and TV subscriptions. Should you prefer to talk to an advisor, please call our hotline 0800 007 045 or visit one of the 25 stores that are open for you, our advisors will be happy to assist you (with a 2 meter distance). Please visit  https://www.sunrise.ch/en/residential/help/kontakt/sunrise-shops.html to see where the closest open store is.     

    My TV box is not working properly, can I have it exchanged?                                             

    We are sorry to hear this. Please contact our technical support hotline number 0800 707 707. Our employees will assist you, and if needed, the TV Box will be exchanged.