Frequently Asked Questions (FAQs) about the new coronavirus

  • How do I know that my Internet speed has been increased by Sunrise?
    We will let you know via SMS and/or email as soon as your Internet speed has increased.

    When will my Internet speed be increased?
    We are working to upgrade speeds as quickly as possible, and are aiming to ensure that everyone who needs a speed upgrade will have received one by 05.04.2020.

    How will this show up on my bill?
    Your existing Internet package will show up on your bill, nothing in addition.

    Increased speed is being given until April 30, 2020. What if the coronavirus situation goes on longer?
    We will reassess the validity of these measures as the situation evolves.  

    What if I already have super-fast internet? What do I get?
    If you already have our super-fast Internet then that is great! With this offer, our primary goal is ensure that those customers whose Internet requirements have likely changed, through needing to work from home, schooling children from the living room, etc., are able to keep up with their temporary additional needs.

    What if I have a really slow, fixed line Internet connection, with no other possibility?
    If you have slow, fixed line Internet there may be options for you to use mobile broadband as a solution. Feel free to contact us on 0800 707 505 to order a mobile broadband solution directly.

    Will you send a technician out to upgrade my Internet?
    There’s no need. All speed upgrades can be done remotely on our back-end systems. Please note, that we are only able to upgrade your speed as fast as your existing set-up allows. A technical upgrade of your lines or set-up through the use of technicians is not possible for this temporary set-up.  

    Do you recommend using a hotspot from my mobile phone to help reduce the demand on the internet at home?
    This is an option, however your battery will drain quickly if using this for longer period of time. What we can recommend, if you’d like to boost your internet capacity, is an additional mobile broadband package. Find out more about these options here.

    Do I currently have enough speed to work from home?
    For our customers on any plan above a “Start” abo, you should be able to work just fine. However, we want you to have the best possible experience, so that’s why we’re trying to increase speeds across our customer base, no matter what plan you are on.

    Is my line suitable for a VPN connection?
    Yes. Your company’s IT will need to guide you on the set-up of this, but technically it’s possible.

    Can my family stream videos and entertainment while I work without it affecting our experience?
    Sunrise’s network is strong and we have plenty of capacity for all Internet uses. However, within your own home, your experience may be affected by what you are doing online. Participating in video calls will obviously use more capacity than a video-less Skype call. Call us to discuss options if you feel your speeds and bandwidth aren’t enough so we can discuss potential solutions with you.

  • How can I get unlimited data on my mobile phone?
    Log into My Sunrise and turn on the “Speed Booster” package.

    How will this show up on my bill?
    These Speed Booster will be shown on your bill as no cost (i.e. CHF 0.00) for the time period Sunrise covers.

    Will Sunrise automatically increase my data allowance?
    Unfortuantely, while we can zero the costs, we can’t turn this on for you. You need to turn this on yourself by logging into My Sunrise and turning on the “Speed Booster” package

    Unlimited data is being given until April 30, 2020. What if the coronavirus situation goes on longer?
    We will reassess the validity of these measures as the situation evolves.

    What if I have a prepaid mobile with Sunrise?
    This support is only available to customers with post-paid mobile plans on Sunrise.

    Do you recommend using a hotspot from my mobile phone to help reduce the demand on the internet at home?
    This is an option, however your battery will drain quickly if using this for longer period of time. What we can recommend, if you’d like to boost your internet capacity, is an additional mobile broadband package. Find out more about these options here.

  • What movies can I choose from for CHF 2 a week?
    A selection of 15 movies will be made available each week, changing each Friday and costing only CHF 2 each.