SUNRISE INTERNET RATED AS "OUTSTANDING"

For Up Connect and Up Home

Included for free: Activation fee (worth 99.90)

24 months minimum contract: After 24 months, you will pay the standard price and the subscription automatically converts into an open-ended contract with a 60-day notice period.

Cancellation: Requires a 60-day notice. If cancelled before the end of the 24 months, monthly base fees for the remaining period must be paid in full.

Inhome Installation of 99.- for FREE

The home installation (worth 99.-) is for free when you order by calling us at 0800 707 510.

Included: Drive to and from the customer by the installer, analysis of the existing home installation, basic connection to the home network access box (UPK); if necessary, installation of the router (connection to power and phone socket, start-up of the router, configuration of the connection for a computer (via Ethernet, Wi-Fi or a connection kit), connection of a maximum of 2 phone/fax devices, functional check of fixed network, Internet and Sunrise TV, short introduction to Sunrise TV.

Not included in the scope of services: Installation and wiring of any kind, installation and mounting of TV screens and home cinema, hardware accessories (such as Ethernet cables and Powerline Connection Kit).

Yes, you can sign up for this offer directly in one of the Sunrise Shops listed below. Our staff will be happy to assist you in person and help you find the offer that best suits your needs.

Sunrise Shops:

• Uster

  Gerichtsstrasse 4, 8610 Uster
  Google Maps

• Emmen (Emmencenter)

  Stauffacherstrasse 1, 6020 Emmen
  Google Maps

• Sursee Surseepark (Einkaufscenter Surseepark)

  Bahnhofstrasse 28, 6210 Sursee
  Google Maps

• Ebikon (Mall of Switzerland)

  Ebisquare Str. 1, 6030 Ebikon
  Google Maps

• Spreitenbach (Shoppi Tivoli)

  Shopping Center, 8957 Spreitenbach
  Google Maps

• Baden

  Badstrasse 21, 5400 Baden
  Google Maps

• Zürich HB (ShopVille)

  Bahnhofpassage, Einkaufszentrum ShopVille Railcity, 8001 Zürich
  Google Maps

• Zürich Bahnhofstrasse

  Bahnhofstrasse 87, 8001 Zürich
  Google Maps

• Zug (Shopping Center Zugerland)

  Hinterbergstrasse 40, 6312 Steinhausen
  Google Maps

• Wädenswil

  Zugerstrasse 5, 8820 Wädenswil
  Google Maps

• Zug Bundesplatz

  Bundesplatz 8, 6300 Zug
  Google Maps

To change your Internet subscription, follow these steps:

1. Check your current contract obligations with your provider. If you have passed the minimum contract period, you can proceed with cancellation to start the notice period. Otherwise, weigh the benefits carefully, and consider any early termination costs. 
   
   

2. Request activation of the new subscription on the same date your previous contract ends to avoid double billing. 
   
   

3. Wait for Sunrise to contact you to finalize the switch, complete the installation of the new internet modem and only then return the old modem. 
   
   

4. Complete the switch by setting up the TV box if applicable and connecting your devices to the new home network. 

Yes, the Home Installation (worth 99.-) is for free when you order by calling us at 0800 707 510.

No – when you order online, the one-time activation fee of 99.90 is waived.

No, if the fibre-optic connection is not installed at the customer’s explicit request, there’s no charge for a normal installation.

Setting up your Connect Box 3 Fiber is quick and easy:

• Place the box upright in an open area, with the front facing into the room.

• Use only the new cables provided, especially the fiber-optic cable.

• Connect the fiber-optic cable to the correct port on your OTO socket (as specified in your activation message).

• Plug the LAN cable into the port labeled “10 Gbps” for maximum speed.

• Power on the box and wait for the LED to turn white—now you’re online!

For detailed, step-by-step instructions, visit the Sunrise Connect Box 3 Fiber installation page.

Surf protect protects you from potential malware while you’re surfing the Internet by checking whether the websites you want to access pose a threat. If there is a threat, access to the site will be blocked and you’ll be notified with a warning. To find out more, please refer to our surf protect page.

Yes, Up Connect XL and Up Home XL include a landline connection.

Yes. You can order now and select a number-porting date within the next 280 days.

With Sunrise TV, you can enjoy over 280 live TV channels as well as series and films from the most popular streaming and sports apps that are already conveniently preinstalled on your TV Box. An intuitive user interface gives you quick access to your favourites, including blockbusters, series, sport or news. Exclusively for Sunrise customers – the Swiss streaming app oneplus in the Premium Sunrise Edition.

These are all your benefits:

• 280+ TV channels and 200 radio stations

• 7 days of Replay

• Up to 2000 hours of recordings

• 6 individual user profiles

• Voice control

• Up to 5 streams simultaneously via the Sunrise TV App

• TV app for on the go and abroad

Yes, the most popular streaming and sports apps such as Netflix, Disney+, oneplus, Apple TV+, Sky Show and more are conveniently preinstalled on your TV Box. Discover additional TV and voice packages or start watching films and series with just one click. You’ll find all the apps and options on our Entertainment page.

Yes, you can skip Replay ads with our Skip Ads option. You can sign up for this service option for 7.90/month with no minimum contract period directly on your Sunrise TV in the TV Shop app. To find our more about the Skip Ads option, please refer to our Replay TV page.