WE ALSO ANSWER QUESTIONS AT HIGH SPEED

With a new subscription to Up Home L or XL (73.20/month, minimum contract period 36 months), Apple AirPods Max in colors Starlight, Midnight or Purple worth 499.– are included.

Offer valid while supplies last. Activation fee excluded. Subject to changes.

One of the chosen gifts included for free: HP 5G laptop (EliteBook 830 G8, i5, 8GB RAM, 256 GB) worth 1799.– or Apple MacBook Air (256 GB, 13.6'', M4, 16 GB RAM, 2025) worth 1099.–. Only for new Sunrise , Up Home L / XL subscriptions at regular price. Customers with existing Sunrise Internet subscriptions are not eligible for this promotion. Minimum contract period of 36 months. If the contract is terminated before the end of the minimum 36-month contract period, the customer will be charged 1200.– for the device, an early contract termination fee, and the recurring basic fees until the end of the minimum contract period, plus a processing fee. Offer valid since 30.11.2023, while supplies last.

One of the chosen gifts included for free: Sony Playstation 5 Console (Disc Edition) worth 599.– or iPad 11" (128GB, Cellular Silver 2025)​ worth 499.-. Only for new Sunrise Up Home L or XL subscriptions. Customers with existing Sunrise Internet subscriptions are not eligible for this promotion. Minimum contract period 36 months. If the contract is terminated before the end of the minimum 36-month contract period, the customer will be charged 600.– for the device, an early contract termination fee, and the recurring basic fees until the end of the minimum contract period, plus a processing fee. Offer valid since 30.11.2023, while supplies last.

Nintendo Switch OLED White worth 329.90​. Only for new Sunrise Up Home L or XL subscriptions. Customers with existing Sunrise Internet subscriptions are not eligible for this promotion. Minimum contract period 30 months. If the contract is terminated before the end of the minimum 30-month contract period, the customer will be charged 400.– for the device, an early contract termination fee, and the recurring basic fees until the end of the minimum contract period, plus a processing fee. Offer valid since 20.01.2025, while supplies last.

To change your Internet subscription, follow these steps:

1. Check your current contract obligations with your provider. If you have passed the minimum contract period, you can proceed with cancellation to start the notice period. Otherwise, weigh the benefits carefully, and consider any early termination costs. 
   
   

2. Request activation of the new subscription on the same date your previous contract ends to avoid double billing. 
   
   

3. Wait for Sunrise to contact you to finalize the switch, complete the installation of the new internet modem and only then return the old modem. 
   
   

4. Complete the switch by setting up the TV box if applicable and connecting your devices to the new home network. 

Yes, you can schedule the activation up to six months after the purchase.

Yes, Easy Internet (& TV) has a one-time activation fee of 99.90. For Up Connect and Up Home, the activation fee is waived if you purchase online.

Call us on 0800 66 88 66 so that we can provide personal advice. This offer is only valid for new subscriptions.

If you don’t change your subscription type, you'll keep your discount when you move house.

200 Mbit/s are sufficient for basic tasks like surfing the Internet and sending emails. For households with several users streaming in HD and online gaming, 1 Gbit/s is appropriate. Professional applications and users with very high data volumes will benefit from 10 Gbit/s for downloading and uploading large files quickly, as well as uninterrupted video conferencing.

No, if the fibre-optic connection is not installed at the customer’s explicit request, there’s no charge for a normal installation.

With our Up Connect and Up Home subscriptions, you get surf protect home for safe surfing, normally 5.–/month, free of charge. In addition, our L or XL subscriptions give you a free Smart Wi-Fi Extender worth 5.–/month that distributes the Wi-Fi signal from your modem throughout your home. This ensures an ultra-fast, stable Wi-Fi connection in every corner of your home.

Surf protect protects you from potential malware while you’re surfing the Internet by checking whether the websites you want to access pose a threat. If there is a threat, access to the site will be blocked and you’ll be notified with a warning. To find out more, please refer to our surf protect page.

The type of installation can vary depending on the modem. Installation instructions for all the modems are available on our Support page.

With Sunrise TV, you can enjoy over 280 live TV channels as well as series and films from the most popular streaming and sports apps that are already conveniently preinstalled on your TV Box. An intuitive user interface gives you quick access to your favourites, including blockbusters, series, sport or news. Exclusively for Sunrise customers – the Swiss streaming app oneplus in the Premium Sunrise Edition.

These are all your benefits:

• 280+ TV channels and 200 radio stations

• 7 days of Replay

• Up to 2000 hours of recordings

• 6 individual user profiles

• Voice control

• Up to 5 streams simultaneously via the Sunrise TV App

• TV app for on the go and abroad

Yes, with the Sunrise TV App you can watch TV on your Smart TV, Apple TV, Fire TV, a browser or your mobile devices as well. The Sunrise TV App is included. To find out more about the app, please refer to our Sunrise TV App page.

Yes, you can order up to five Sunrise TV Boxes. Each additional box costs CHF 10.– per month and can be ordered by calling 0800 707 504 or directly via My Sunrise. To find out more, please refer to our TV Box support page.

Yes, the most popular streaming and sports apps such as Netflix, Disney+, oneplus, Apple TV+, Sky Show and more are conveniently preinstalled on your TV Box. Discover additional TV and voice packages or start watching films and series with just one click. You’ll find all the apps and options on our Entertainment page.

Yes, you can skip Replay ads with our Skip Ads option. You can sign up for this service option for 7.90/month with no minimum contract period directly on your Sunrise TV in the TV Shop app. To find our more about the Skip Ads option, please refer to our Replay TV page.

Yes, it is. However, we recommend a cable connection, as it’s more stable.

Yes, a basic landline connection is included free of charge with all products.

Yes. You can order now and select a number-porting date within the next 280 days.