Mobile use

Quick access

Call and surf on the best network in Switzerland

  • Manage all of your products online in My Sunrise, where you will find all information and functions
  • Sunrise Roaming Cockpit for options and full cost control, even abroad
  • Interactive instructions for the most important smartphones and tablet devices and their features, explained step-by-step

Popular topics

    • Forward all calls
      Turn on: *21* Destination number # Call button
      Turn off: #21# Call button

      Forward calls when no reception or mobile phone is turned off
      Turn on: *62* Destination number # Call button
      Turn off: #62# Call button

      Forward calls when the line is busy
      Turn on: *67* Destination number # Call button
      Turn off: #67# Call button

      Forward calls when no answer after 25 seconds
      Turn on: *61* Destination number # Call button
      Turn off: #61# Call button
    • Block services
      Easily block individual services (090x numbers, calls to abroad, calling while abroad (roaming), mobile Internet and MMS) in My Sunrise .

      Block connections – Password for blocking
      You need a special password to block certain connections. This initially is 1111. You can change it by entering the following key combination: *03*330 old password*new password*new password# Call button

      Block incoming calls
      Turn on: *35* Password # Call button
      Turn off: #35* Password # Call button

      Block outgoing calls
      Turn on: *33* Password # Call button
      Turn off: #33* Password # Call button

      Block international calls to abroad
      Turn on: *331* Password # Call button
      Turn off: #331* Password # Call button

      Block incoming calls while abroad
      Turn on: *351* Password # Call button
      Turn off: #351* Password # Call button

      Block outgoing international calls while abroad
      Turn on: *332* Password # Call button
      Turn off: #332* Password # Call button
      Note: Calls within the foreign country and within Switzerland are still allowed.

      Block individual numbers
      Sunrise cannot block individual numbers. You may be able to put unwelcome numbers on a blacklist on your phone. Check the instructions for your device.

      Cancel all blocks
      #330* Password # Call button
    • This free information service will notify you by SMS of any calls you miss while your mobile phone is turned off or does not have reception.

      Turn on: Text MEMO ON to number 935
      Turn off: Text MEMO OFF to number 935
    • This service sends you an acoustic and visual signal when you receive another call during a call. Press the OK button to accept the call and put the current call on hold. To return to the first call, press OK again. This lets you switch back and forth between the two calls.

      Turn on: *43# Call button
      Turn off: #43# Call button
    • This service will notify you by SMS as soon as your desired contact is available again.

      Turn on: Text CONTACT ON to number 935
      Turn off: Text CONTACT OFF to number 935
    • This service notifies the caller by SMS as soon as you become available.

      Turn on: Text NOTIFY ON to number 935
      Turn off: Text NOTIFY OFF to number 935
    • You can carry out useful searches and make settings directly on your mobile phone with key combinations.

      Query ongoing costs and remaining included services for the current month
      *133# Call button

      Check payment status of your bills
      *134# Call button

      Query data volume used in the current month
      *444# Call button

      Load Internet and MMS settings on mobile phone (not possible with Apple devices)
      *125# Call button

      Show your own phone number

      *122# Call button

      Turn Sunrise mailbox on/off
      Turn on: *145# Call button
      Turn off: #145# Call button

      Alert when selecting a mobile phone number from another mobile phone provider

      Turn on: *148# Call button
      Turn off: #148# Call button

      Info SMS with roaming rates while abroad

      *135# Call button (then follow the instructions on your screen)

      Query Sunrise network/foreign network
      *109*Phone number# Call button
    • Query current time credit
      *121# Call button

      Top up credit
      With refill code: *131*Code# Call button
      With credit card: *137*Amount# Call button
      With credit card (not your own): *137*Amount*Mobile phone number# Call button

      Important
      The credit card must be registered in advance in My Sunrise .

      Query remaining included services
      *136# Call button

      Change language of Sunrise Prepaid Menu
      *141# Call button

      Make calls while abroad (in countries in which direct roaming calls are not possible)

      *111*Phone number# Call button
  • Find all the information about Roaming here.

  • Validity of your credit

    • Your prepaid products will be deactivated after twelve months without use (calls, SMS, surfing).
    • During the six months after deactivation, you can call us at 0800 707 707 to reactivate your prepaid product.
    • The product will expire after these six months (total 18 months), the number will be returned to circulation and any credit will expire.

    Prepaid mobile phone with SIM lock

    • Sunrise prepaid mobile phones have a SIM lock for two years after purchase and therefore can only be used with a Sunrise SIM card during these two years.
    • After the two years have expired, the SIM lock can be removed from the device in a Sunrise shop or by calling 0800 707 707.
  • Start of insurance protection

    • Insurance protection goes into effect upon the conclusion of the insurance contract (date of the contract/sales receipt).
    • When a number is ported, the insurance protection begins when the phone number is actually changed.
    • If the insurance is not taken out with the mobile phone subscription, there is no coverage during the 14-day grace period.

    Insure your mobile phone after purchase

    • You can insure a used mobile phone that is still as good as new in any Sunrise shop.
    • The device will be checked for quality in the Sunrise shop. Please bring the sales receipt with you.
    • The device may not be more than twelve months old and must have been purchased in Switzerland.

    Report a claim
    Report the claim directly to the insurance company online or call +41 43 210 27 45.

    Term and cancellation
    The mobile phone insurance policy has a minimum three-month term and then will be automatically renewed on a monthly basis. Once the minimum term has expired, you can cancel it in My Sunrise at any time effective at end of the following month.

Other topics

  • Trade in
    You can trade in your iPhone in any Sunrise shop.

    Tip: All information about the requirements, conditions and the procedure for upgrading your Sunrise smartphone can be found on the info page .

    Term and cancellation
    You can simply allow the option to expire by paying off your iPhone over the 24-month period or earlier. You do not have any risk because the option is free and the trade-in is voluntary.

    Loss or theft
    If your iPhone is lost or stolen, you can either buy a new iPhone and trade it in, or let the option expire by paying off the iPhone over the 24-month period.

  • Requirements and availability
    Sunrise Pay works on all mobile phones and can also be used with Sunrise Prepaid.

    Purchase limit
    The monthly limit is CHF 100.00.

    Block Sunrise Pay
    You can block Sunrise Pay in My Sunrise. Premium services are activated by default.

    Tip: You can find all information about Sunrise Pay on the info page .

  • Find all the information about Wi-Fi Calling here.

  • View MMS on your computer
    If your mobile phone cannot receive MMS, you can view them in the MMS Viewer.

  • Find all the information about extra SIM watch here.

  • Find all the information about extra SIM surf & talk here.

  • TIDAL is an exclusive music streaming offer.

    You can try out the TIDAL HiFi option for six months, free of charge. You can find all the information about the option here.

    Switch to TIDAL Premium or TIDAL HiFi
    You can change your TIDAL option at any time in My Sunrise.

    Attention
    Please note that during an active free trial period, you will lose the discount as soon as you make any changes to the option.

    Billing and duration
    The TIDAL option will be billed monthly on your Sunrise bill. The minimum duration of the TIDAL options is one month.

    Cancellation
    You can deactivate the TIDAL option for the end of the current month at any time in My Sunrise.

  • Continue surfing with no limit at full 4G+ speed when your included volume is used up with the Sunrise Speed Booster option.

    You can find all the information about the option here.

    Activation/deactivation

    • The option will activate automatically when the included volume is used up and will remain active until the end of the month.
    • If you did not want any options with an additional charge after the included volume is used up, you must activate the option manually.
    • You can deactivate the automatic activation of the Speed Booster option in My Sunrise.

Related topics

Were we able to answer your question?

Help us to improve this support page.