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For Up Connect, Up Home and Up Home+
Included for free: Activation fee (worth 99.90)
24 months minimum contract: After 24 months, you will pay the standard price and the subscription automatically converts into an open-ended contract with a 60-day notice period.
Cancellation: Requires a 60-day notice. If cancelled before the end of the 24 months, monthly base fees for the remaining period must be paid in full.
Discover the best internet experience at your home
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Frequently asked questions
Activation & relocation
Yes, the activation can be scheduled for up to four months after signing up.
If you don’t change your subscription type, you'll keep your discount when you move house.
Yes, we have a dedicated onboarding team that will support you if necessary.
Call us at 0800 66 88 66 for our personal advice. This offer is only valid for new subscriptions.
Internet & fiber optic connection
No, if the fiber-optic connection is not installed at the customer’s special request, there is no charge for a normal installation.
No, there’s no need. All you have to do is give us the OTO ID of your fiber-optic cable outlet. You can find more information here.
Yes, you can.
Maximum bandwidth for up- and downloads. Available speeds depend on your local fibre-optic network. For matching bandwidths for up- and downloads, a fibre-optic connection to the home is required. The expansion of the HFC/cable network and the associated increase in bandwidth from 1 Gbit/s to 2.5 Gbit/s will not be completed or available in some areas of Switzerland until the end of August 2024. (There will be no increase in bandwidth in Chiasso and Liestal).
TV subscriptions, TV box & TV app
Replay commercials will now be shown on most time-shifted TV channels. You can only skip them if you purchase the Skip Ads option. You can find more information here.
Yes, it is. However, we recommend a cable connection, as it’s more stable.
Yes, you can order up to five Sunrise TV Boxes. Each additional box costs CHF 10.– per month and can be ordered by calling 0800 707 504 or directly via My Sunrise. To find out more, please refer to our TV Box support page.
Yes, with the Sunrise TV App, you can also watch TV on your smartphone, tablet and computer. You can find more information here.
Landline
Yes, a basic landline connection is included free of charge with all products.
Yes. You can order now and select a number porting date within the next 280 days.
