SUNRISE INTERNET RATED AS "OUTSTANDING"

For Up Connect and Up Home

Included for free: Activation fee (worth 99.90)

24 months minimum contract: After 24 months, you will pay the standard price and the subscription automatically converts into an open-ended contract with a 60-day notice period.

Cancellation: Requires a 60-day notice. If cancelled before the end of the 24 months, monthly base fees for the remaining period must be paid in full.

Yes, you can sign up for this offer directly in one of the Sunrise Shops listed below. Our staff will be happy to assist you in person and help you find the offer that best suits your needs.

Sunrise Shops:

• Aarau
  Graben 35/37, 5000 Aarau
  Google Maps

• Bachenbülach
  Grabenstrasse 2, 8184 Bachenbülach
  Google Maps

• Bern Spitalgasse
  Spitalgasse 33, 3011 Bern
  Google Maps

• Bern Waisenhausplatz
  Waisenhausplatz 10, 3011 Bern
  Google Maps

• Bern Westside
  Riedbachstrasse 100, 3027 Bern
  Google Maps

• Buchs SG
  Bahnhofstrasse 18, 9471 Buchs
  Google Maps

• Burgdorf
  Bahnhofstrasse 15, 3400 Burgdorf
  Google Maps

• Chur Coop City

  Alexanderstrasse 8, 7000 Chur

  Google Maps

• Genève Balexert
  Avenue Louis-Casaï 27, 1211 Genève
  Google Maps

• Genève Confédération Centre
  Rue de la Confédération 8, 1204 Genève
  Google Maps

• Genève La Praille
  Route de Jeunes 10, 1212 Lancy
  Google Maps

• Langenthal
  Marktgasse 3, 4900 Langenthal
  Google Maps

• Luzern Pilatusstrasse
  Pilatusstrasse 3A, 6003 Luzern
  Google Maps

• Luzern Weinmarkt
  Weinmarkt 17, 6004 Luzern
  Google Maps

• Mels Pizol-Zentrum
  Grossfeldstrasse 63, 8887 Mels
  Google Maps

• Oftringen Perry Center
  Perry Center, Bernstrasse 4, 4665 Oftringen
  Google Maps

• Solothurn Gurzelngasse
  Gurzelngasse 9, 4500 Solothurn
  Google Maps

• Suhr Pfister-Center
  Bernstrasse Ost 49, 5034 Suhr
  Google Maps

• Wil SG
  Obere Bahnhofstrasse 39, 9500 Wil
  Google Maps

To change your Internet subscription, follow these steps:

1. Check your current contract obligations with your provider. If you have passed the minimum contract period, you can proceed with cancellation to start the notice period. Otherwise, weigh the benefits carefully, and consider any early termination costs. 
   
   

2. Request activation of the new subscription on the same date your previous contract ends to avoid double billing. 
   
   

3. Wait for Sunrise to contact you to finalize the switch, complete the installation of the new internet modem and only then return the old modem. 
   
   

4. Complete the switch by setting up the TV box if applicable and connecting your devices to the new home network. 

No – when you order online, the one-time activation fee of 99.90 is waived.

No, if the fibre-optic connection is not installed at the customer’s explicit request, there’s no charge for a normal installation.

Setting up your Connect Box 3 Fiber is quick and easy:

• Place the box upright in an open area, with the front facing into the room.

• Use only the new cables provided, especially the fiber-optic cable.

• Connect the fiber-optic cable to the correct port on your OTO socket (as specified in your activation message).

• Plug the LAN cable into the port labeled “10 Gbps” for maximum speed.

• Power on the box and wait for the LED to turn white—now you’re online!

For detailed, step-by-step instructions, visit the Sunrise Connect Box 3 Fiber installation page.

Surf protect protects you from potential malware while you’re surfing the Internet by checking whether the websites you want to access pose a threat. If there is a threat, access to the site will be blocked and you’ll be notified with a warning. To find out more, please refer to our surf protect page.

Yes, Up Connect XL and Up Home XL include a landline connection.

Yes. You can order now and select a number-porting date within the next 280 days.

With Sunrise TV, you can enjoy over 280 live TV channels as well as series and films from the most popular streaming and sports apps that are already conveniently preinstalled on your TV Box. An intuitive user interface gives you quick access to your favourites, including blockbusters, series, sport or news. Exclusively for Sunrise customers – the Swiss streaming app oneplus in the Premium Sunrise Edition.

These are all your benefits:

• 280+ TV channels and 200 radio stations

• 7 days of Replay

• Up to 2000 hours of recordings

• 6 individual user profiles

• Voice control

• Up to 5 streams simultaneously via the Sunrise TV App

• TV app for on the go and abroad

Yes, the most popular streaming and sports apps such as Netflix, Disney+, oneplus, Apple TV+, Sky Show and more are conveniently preinstalled on your TV Box. Discover additional TV and voice packages or start watching films and series with just one click. You’ll find all the apps and options on our Entertainment page.

Yes, you can skip Replay ads with our Skip Ads option. You can sign up for this service option for 7.90/month with no minimum contract period directly on your Sunrise TV in the TV Shop app. To find our more about the Skip Ads option, please refer to our Replay TV page.