Discover the best internet experience at your home
Frequently asked questions
The offer is valid for all new Up Connect, Up Home and Up Home+ orders. For example, an Up Connect L subscription costs CHF 49.90/month for 24 months and CHF 79.90/month thereafter. Minimum contract period of 24 months. Activation fee waived (CHF 99.90). Subject to change.
Activation & relocation
Yes, the activation can be scheduled for up to four months after signing up.
If you don’t change your subscription type, you'll keep your discount when you move house.
Yes, we have a dedicated onboarding team that will support you if necessary.
Internet & fiber optic connection
No, if the fiber-optic connection is not installed at the customer’s special request, there is no charge for a normal installation.
Yes, you can.
TV subscriptions, TV box & TV app
Yes, it is. However, we recommend a cable connection, as it’s more stable.
Yes, with the Sunrise TV App, you can also watch TV on your smartphone, tablet and computer. You can find more information here.
Yes, a basic landline connection is included free of charge with all products.
Yes. You can order now and select a number porting date within the next 280 days.