For Up Connect and Home M, L, XL

Included for free: Activation fee (worth 99.90)

24 months minimum contract duration: After 24 months, the subscription automatically converts into an open-ended contract with a 60-day notice period

Cancellation: Requires a 60-day notice. If cancelled before the end of the 24 months, monthly base fees for the remaining contract period must be paid in full.

For Easy Internet, Easy Internet 2.5, Easy Internet & TV and Easy Internet & TV 2.5

Included for free: Activation fee (worth 99.90)

12 months minimum contract: After 12 months, the subscription automatically converts into an open-ended contract with a 60-day notice period.

Cancellation: Requires a 60-day notice. If cancelled before the end of the 12 months, monthly base fees for the remaining contract period must be paid in full.

To change your Internet subscription, follow these steps:

1. Check your current contract obligations with your provider. If you have passed the minimum contract period, you can proceed with cancellation to start the notice period. Otherwise, weigh the benefits carefully, and consider any early termination costs. 
   
   

2. Request activation of the new subscription on the same date your previous contract ends to avoid double billing. 
   
   

3. Wait for Sunrise to contact you to finalize the switch, complete the installation of the new internet modem and only then return the old modem. 
   
   

4. Complete the switch by setting up the TV box if applicable and connecting your devices to the new home network. 

Yes, you can schedule the activation up to six months after the purchase.

Yes, Easy Internet (& TV) has a one-time activation fee of 99.90. For Up Connect and Up Home, the activation fee is waived if you purchase online.

200 Mbit/s are sufficient for basic tasks like surfing the Internet and sending emails. For households with several users streaming in HD and online gaming, 1 Gbit/s is appropriate. Professional applications and users with very high data volumes will benefit from 10 Gbit/s for downloading and uploading large files quickly, as well as uninterrupted video conferencing.

No, if the fibre-optic connection is not installed at the customer’s explicit request, there’s no charge for a normal installation.

With all our internet subscriptions, you’ll get Surf Protect Home – for safe browsing, worth 5.–/mth – included free of charge.

Surf protect protects you from potential malware while you’re surfing the Internet by checking whether the websites you want to access pose a threat. If there is a threat, access to the site will be blocked and you’ll be notified with a warning. To find out more, please refer to our surf protect page.

The type of installation can vary depending on the modem. Installation instructions for all the modems are available on our Support page.

Sunrise TV is included in all Internet & TV subscriptions.

With Sunrise TV, you can enjoy over 280 live TV channels as well as series and films from the most popular streaming and sports apps that are already conveniently preinstalled on your TV Box. An intuitive user interface gives you quick access to your favourites, including blockbusters, series, sport or news. Exclusively for Sunrise customers – the Swiss streaming app oneplus in the Premium Sunrise Edition.

These are all your benefits:

• 280+ TV channels and 200 radio stations

• 7 days of Replay

• Up to 2000 hours of recordings

• 6 individual user profiles

• Voice control

• Up to 5 streams simultaneously via the Sunrise TV App

• TV app for on the go and abroad

Yes, with the Sunrise TV App you can watch TV on your Smart TV, Apple TV, Fire TV, a browser or your mobile devices as well. The Sunrise TV App is included in Up TV M as well as Up TV L through your Internet & TV subscription.

More information about the Sunrise TV app

Yes, you can order up to 4 Sunrise TV Boxes. Each additional box costs 10.–/month and can be ordered by calling 0800 707 505 or directly via My Sunrise.

To find out more, please refer to our Multiroom page.

Yes, the most popular streaming and sports apps such as Netflix, Disney+, oneplus, Apple TV+, Sky Show and more are conveniently preinstalled on your TV Box.

Discover additional TV and voice packages or start watching films and series with just one click.

You’ll find all the apps and options on our Entertainment page.

Replay commercials will now be shown on most time-shifted TV channels. You can only skip them if you purchase the Skip Ads option directly on your Sunrise TV in the TV Shop app.

You can find more information here.

Yes, it is. However, we recommend a cable connection, as it’s more stable.

With Sunrise TV, you have access to more than 280 TV, sports and premium channels as well as more than 200 radio stations. Additional service options, such as foreign-language packages, Video on Demand and much more, are also available.

Discover all the TV channels and options

You can find more information on using the TV app on our support pages.

• With a TV Box

• Without a TV Box

Yes, a landline connection is included free of charge in all Sunrise Internet subscriptions, with or without TV. Incoming calls are free. Outgoing calls are charged based on usage.

More information about tariffs

Yes, you can place your order now and keep your existing landline number during checkout. The number can be ported within the next 280 days.

No. A landline number is automatically included free of charge with your subscription. If you don't want to use a landline connection, you don't need to do anything. There are no additional costs.