What can I do to reactivate my service?

Most recently modified:

Unblocking standard

  • Please pay all open bills (including bills not yet due).
  • To do so, use the My Sunrise app or log in at: www.sunrise.ch/mybills Several payment options are available to you.
  •  Please also wait for the bill for the current charges and pay this one as well.
  • Make a request by e-mail to safe@sunrise.net to have your service(s) switched back on and be sure to include your phone number or customer number. 
Good to know: We can only consider requests when the payments mentioned above have been made and the request was sent to the e-mail address listed. In this case, the deblocking will be carried out within two full business days.
 
 
Unblocking express
 
  •  Please make sure you pay all open bills (including bills not yet due).
  • To do so, use the My Sunrise app or log in at: www.sunrise.ch/en/mysunrise Several payment options are available to you.
  • Transfer/pay at least CHF 500.00 as a down payment on the current charges, as follows:
  • Make a request by e-mail to safe@sunrise.net to have your service(s) switched back on and be sure to include your phone number or customer number, and attach proof of payment documents.

Good to know

  • If the security deposit does not cover the amount of the current charges, we reserve the right to block your service again. Therefore, we recommend that you choose a security deposit that will cover the current charges.
  • You will be charged a fee (red payment slip) of CHF 5.00.
  • We can only consider requests when the payments mentioned above have been made and the request was sent to the e-mail address listed. In this case, the deblocking will be carried out within two full business days.
  • Any overpayments of amounts will be deducted from your future bills.

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