What can I do to reactivate my service?

• Please pay all open bills (including bills not yet due).
• To do so, use the My Sunrise app or log in at: www.sunrise.ch/mybills Several payment options are available to you.
• Please also wait for the bill for the current charges and pay this one as well.
• Make a request by e-mail to safe@sunrise.net to have your service(s) switched back on and be sure to include your phone number or customer number. 

Good to know: 

• We can only consider requests when the payments mentioned above have been made and the request was sent to the e-mail address listed. In this case, the deblocking will be carried out within two full business days.
  
• If you have already reached the yearly limit of CHF 4500 for premium rate numbers (090x numbers, premium SMS, Sunrise PAY), then these services will remain blocked for all your numbers and accounts for the rest of the calendar year. For legal reasons we cannot unblock these services again. You will be automatically unblocked again on 1 January of the next year.