Mobile internet use

Quick access

Unlimited surfing on the best network in Switzerland anytime, anywhere

  • Manage all of your products online in My Sunrise, where you will find all information and functions
  • Sunrise Cockpit for options and full cost control, even abroad
  • Interactive instructions for the Sunrise 4G+ WiFi Tower and the Sunrise 4G+ Pocket WiFi devices and functions explained step-by-step

Popular topics

  • Always use the Sunrise Cockpit when abroad for options and complete cost control when you are abroad:

    You can find all the information about roaming here.

  • Sunrise is committed to a secure Internet
    Sunrise, together with other leading representatives of the Swiss business community, established the Swiss Internet Security Alliance (SISA). SISA offers security checks as well as up-to-date security information.

    • Scammers may contact you and ask for a MySunrise password and/or email password.

      Important: Never give out your password because Sunrise does never ask for these passwords.

      Use a secure password (www.passwortcheck.ch) and keep it safe.

      Please also note the other security information regarding viruses / Trojans, spam, phishing, etc.

      • Viruses can be transmitted through infected e-mails or when downloading data from unreliable sources, and can delete or change data on infected computers.
      • Trojans (or worms) can be unnoticed on your computer and send confidential information to a hacker who thereby gains access to your computer. You can detect Trojans only with the help of anti-virus software.

      Recommended protection measures

      • Sunrise surf protect protects you against viruses while you are surfing and does not require the installation of software on your device.
      • You should also use an anti-virus program and a firewall, and ensure that both are activated and always up-to-date.
      • Always keep your operating system, browsers with plug-ins, and e-mail program up-to-date by installing service packs and security updates on a regular basis.
      • Do not open any e-mail attachments from unknown senders.
      • Back up your data regularly.
    • Spam is unwanted e-mails, usually sales offers from unknown senders.

      Recommended protection measures

      • Be careful whom you share your address with. Untrustworthy website operations collect e-mail addresses and sell them to others.
      • Do not react to unwanted messages, not even by unsubscribing. Only unsubscribe from services that you actually signed up for.
      • Do not list your e-mail address on your website, because search robots are roaming all over the Internet and collecting e-mail addresses.
      • Phishing means obtaining confidential information, such as banking information, credit card numbers, account data and passwords.
      • Gaining access to this information allows criminals to withdraw money from your account, make purchases or shop online.
      • The fraudsters will falsify websites and e-mails from well-known companies and ask you to give them or confirm information such as your user name and password. The similarity to the authentic website is surprisingly high.
      Find all the information about phishing here.
      • Ransomware refers to a special type of viruses, which encrypt the files on your computer and connected drives.
      • This means that the user no longer has access to their data (photos, documents, etc.) and is asked to pay a ransom.
      • There is no guarantee that you will regain access to your data after paying the ransom.
      • Ransomware is transmitted through infected e-mails or when downloading data from untrustworthy sources.

      Recommended protection measures

      • Sunrise surf protect protects you against ransomware while you are surfing and does not require the installation of software on your device.
      • Always keep your operating system, browsers with plug-ins, and e-mail program up-to-date by installing service packs and security updates on a regular basis.
      • Do not open any e-mail attachments from unknown senders.
      • A botnet is a group of computers that are used for criminal purposes without the knowledge of their owners.
      • They are used to distribute spam, for DOS (denial of service) attacks (overloading servers with queries), and other criminal activities.
      • Botnets are often set up using Trojans and viruses.

      Recommended protection measures

      • Sunrise surf protect protects you against viruses and Trojans while you are surfing and does not require the installation of software on your device.
      • Always keep your operating system, browsers with plug-ins, and e-mail program up-to-date by installing service packs and security updates on a regular basis.
      • You should also use an anti-virus program and a firewall, and ensure that both are activated and always up-to-date.
      • Hackers attempt to obtain access to a computer network, computer or a secured component (for example, a chip card), or blocked data by circumventing security precautions.
      • This is done by exploiting general flaws in software security, phishing, viruses, or Trojans – but also by guessing passwords.
      • Hackers often have criminal intentions, which may include data theft or building botnets.

      Recommended security measures

      • Sunrise surf protect protects you against phishing viruses and Trojans while you are surfing and does not require the installation of software on your device.
      • Always keep your operating system, browsers with plug-ins, and e-mail program up-to-date by installing service packs and security updates on a regular basis.
      • You should also use an anti-virus program and a firewall, and ensure that both are activated and always up-to-date.
  • Safe surfing for your children
    With the Kaspersky Safe Kids option, your children can enjoy responsible access to the Internet and are safe from danger.

    Accessibility

    The option can be installed on all devices: smartphones, tablets, PCs, and Macs.

    Attention: If your child uses an iPhone or iPad, not all functions will be available due to operating system limitations. Please visit the Kaspersky website for more information.

    Activation
    As soon as your order is completed in our system, we will send you an SMS with the activation code and the link to the Kaspersky website, where you will be guided through the entire activation and installation process.

    Help and support

  • You can switch from We Connect track/surf/watch/WiFi to We Connect extra SIM track/surf/watch and take your device plan with you if you have a Sunrise We Mobile subscription, because extra SIM always has to be linked to a Sunrise We Mobile subscription.

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